Terms and Conditions

Chauffeur Travel Services Terms & Conditions

Chauffeur Travel Services Terms & Conditions

These Terms & Conditions apply to all bookings undertaken by Chauffeur Travel Services Ltd.

By booking our services you agree to abide by our terms and conditions set below.

Payment and Deposits

We accept cash, debit/credit cards. We also accept by prior agreement BACS payments. Please note your booking may be subject to additional waiting time and or car parking charges. Please ask for details.


Refund Policy

Seaports and Airport Bookings

If you are not at the prearranged meeting point we will do our best to contact you. If we cannot contact you and you fail to contact us after a period of 1 hour we will void the booking but you will be liable for the full fare.

All other Pick ups (Non Airports)

Failure to appear at the designated time or pick up point within 15 minutes will void the contract and any monies paid to Southwest Chauffeur Hire Ltd will be non refundable.

Cancellation Policy

If you cancel less than 24hrs (but more than 6 hrs) prior to a booking you will be liable for a £50 cancellation fee or the full cost of the booking whichever is the lesser amount.

If you cancel less than 6 hours prior to a booking you will be liable for the full cost of the fare.

If you cancel MORE than 24 hours prior to a booking any deposit will be returned to you subject to a £20 administration fee.


Waiting Charges Policy

Airport/Seaports

NO BOOKING IS CONFIRMED WITHOUT A BOOKING CONFIRMATION FROM US,

If contact is made within 1hr of your flight landing/docking time but you exceed your 1hr allowance, waiting charges will be applicable as follows. £15 up to 30mins.

Non-Airport Journeys

If contact is made within 15 mins. Waiting charges are charged at £15 up to 30mins.